Robots, Cyborgs, and Luddites??

We are entering a brave new world of product development with the rise of LLMs and AI agents. AI is more and more playing a key role in every product’s adoption cycle and fulfillment of its value proposition.

As long-time creators of software products, we’ve been fascinated to find that there are now three categories of users that products need to be built for. We like to affectionately call them Robots, Cyborgs, and Luddites:

• “Luddites”: good old human users interacting with our products without AI

• “Cyborgs”: human users augmented with AI—using LLMs and agents as advisors, assistants, and co-pilots while using our products

• “Robots”: AI users, such as agents, operating entirely on their own with our products

In this publication, we’ll share our insights and learnings as we go about building products for these new categories of users in the modern age of LLMs.

Who we are

We’re experienced product managers, designers, and engineers. We’ve worked at Nike, Google, Sysdig, LinkedIn, Instacart, Stackhawk, Flywheel, and more. Today, we all work together on Fiveonefour, applying the principles we write about in this publication to our day-to-day work.

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